A – Privacy Policy
1 – Privacy Policy
The address of our website is: https://www.vikostore.com.
Virginia Wilson (hereinafter the owner) informs users of the website about its policy regarding the treatment and protection of personal data of users and customers that may be collected by browsing or contracting services through its site Web. In this sense, the owner guarantees compliance with current regulations on the protection of personal data, reflected in Organic Law 15/1999 of December 13, Protection of Personal Data and in Royal Decree 1720/2007, of December 21, which approves the Regulation of Development of the LOPD. The use of this website implies acceptance of this privacy policy.
2 – Collection, purpose and data processing
The owner has the duty to inform the users of his website about the collection of personal data that can be carried out, either by sending email or by filling in the forms included in the website. In this sense, the holder will be considered responsible for the data collected through the means described above. In turn, the owner informs users that the purpose of the treatment of the data collected includes: The attention of requests made by users, the inclusion in the contacts agenda, the provision of services, the management of the business relationship. The operations, procedures and technical procedures that are carried out in an automated or non-automated way and that allow the collection, storage, modification, transfer and other actions on personal data, are considered to be the processing of personal data. All personal data, which are collected through the owner’s website, and therefore have the consideration of personal data processing, will be incorporated into the files declared before the Spanish Agency for Data Protection by the owner.
When visitors leave comments on the web, we collect the data shown in the comment form, as well as the visitor’s IP address and the browser’s user agent chain to help detect spam.
3 – Communication of information to third parties
The owner informs users that their personal data will not be transferred to third organizations, with the exception that said transfer of data is covered by a legal obligation or when the provision of a service implies the need for a contractual relationship with a manager of treatment. In the latter case, the transfer of data to the third party will only be carried out when the holder has the express consent of the user.
4 – User rights
Organic Law 15/1999, of December 13, on the Protection of Personal Data gives interested parties the possibility of exercising a series of rights related to the processing of their personal data. As long as the user’s data is subject to processing by the owner. Users may exercise their rights of access, rectification, cancellation and opposition in accordance with the provisions of current legal regulations regarding the protection of personal data. To make use of these rights, the user must go through written communication, providing documentation proving their identity (ID or passport), to the following address: Viko Store, Calle Pi No. 45, Postal Code 08389, Palafolls, Barcelona or the address that is replaced in the General Registry of Data Protection. Said communication must reflect the following information: Name and surname of the user, the request request, the address and the supporting information. The exercise of rights must be performed by the user. However, they may be executed by an authorized person as the legal representative of the authorized person. In this case, the documentation proving this representation of the interested party must be provided.
5 – Cookies
If you leave a comment on our site you can choose to save your name, email address and website in cookies. This is for your convenience, so you don’t have to fill in your data again when you leave another comment. These cookies will last one year.
If you have an account and connect to this site, we will install a temporary cookie to determine if your browser accepts cookies. This cookie does not contain personal data and is deleted when the browser is closed.
When you log in, we will also install several cookies to save your login information and your screen display options. Login cookies last two days, and screen option cookies last one year. If you select “Remember Me”, your login will last for two weeks. If you leave your account, the login cookies will be deleted.
If you edit or publish an article an additional cookie will be saved in your browser. This cookie does not include personal data and simply indicates the ID of the article you just edited. It expires after 1 day.
6 – Data storage
Of the users who register on our website, we store the personal information they provide in their user profile. All users can view, edit or delete their personal information at any time (except they cannot change their username). Web administrators can also view and edit that information.
If you have an account or have left comments on this website, you can request to receive an export file of the personal data we have about you, including any information you have provided. You can also request that we delete any personal information we have about you. This does not include any data that we are required to keep for administrative, legal or security purposes.
7 – Contact information
You can contact us for everything related to your personal data at any time by contacting the site administrator:
Administrator: Pablo Pimás
email: admin@vikostore.com
8 – What we collect and store
While visiting our site we will track:
The products you have seen: we will use this to, for example, show you products that you have seen recently
Location, IP address and browser type: we will use this for purposes such as estimating taxes and shipping costs
Shipping address: we will ask you to provide this so that we can, for example, estimate the shipping cost before you place an order, and send the order to you!
We also use cookies to track the contents of the cart while you browse our site.
When you buy us something we ask you to provide information that includes your name, billing address, shipping address, email address, telephone number and optional additional information such as username and password. We will use this information for purposes such as:
Send you information about your account and order
Respond to your requests, including refunds and claims
Process payments and avoid fraud
Set up your account for our store
Comply with any legal obligation we have, such as tax calculations
Improve our store offers
Send you promotional messages, if you choose to receive them
If you create an account we will store your name, address, email and telephone number, which we will use for the payment process and future orders.
We usually store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally obligated to keep it. For example, we will store order information for 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We also store comments or ratings, if you choose to leave them.
Who on our team has access:
Our team members have access to the information you offer us. For example, store administrators and managers can access:
Order information, such as what was purchased, when it was bought and where it should be sent, and
Customer information, such as your name, email address, and billing and shipping information.
Our team members have access to this information to help complete orders, process refunds and support you.
What we share with others:
We share information with others, which help us offer our orders and manage services for you; for example:
Shipping managers and parcel companies to deliver your orders.
When buying, we keep a record of your email and cart contents for up to 30 days on our server. This record is saved to repopulate the contents of your cart if you change your device or if you need to return another day.
9 – Payments
We accept payments through PayPal and Stripe. When processing payments some of your data will be passed to PayPal or Stripe depending on the method you choose, including the information required to process or support the payment, such as the total purchase and billing information. At no time do we have access to your payment data as they are managed by these platforms externally.
Please check PayPal’s privacy policy (https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev) and Stripe (https://stripe.com/gb/privacy) to more details.
Information shared with the payment provider to process payments includes:
First name
E-mail
Direction
Phone
Postal Code
Unique payment identifier
Payment Provider Identifier
Stripe uses the following cookies:
wp_woocommerce_session_HASH
_stripe_mid – read more https://stripe.com/gb/privacy
_stripe_sid – read more https://stripe.com/gb/privacy
