Shipping Terms and Conditions
All orders placed on www.vikostore.com are delivered:
From Monday to Friday between 9 and 19 hours.
Deliveries are not made on Saturdays, Sundays or holidays. (Included express delivery option).
It is important to leave a contact phone, preferably mobile.
All packages require a signature at the time of delivery.
Rate Chart and Deadlines
Prices refer to shipments that do not exceed 2kg
24 hour espress
Delivery time: 72 hours maximum from receipt of payment
Peninsular Spain: € 8
Balearic Islands: € 12
Normal 72 hours
Delivery time: 7 days maximum from receipt of payment
Peninsular Spain: € 6
Balearic Islands: € 8
Canary Islands: € 14
Terms and conditions of delivery
Orders are prepared in our warehouse located in the province of Barcelona from Monday to Friday from 9 am to 2 pm except holidays. Then they will be delivered to our authorized carrier for shipping.
The estimated time it takes for an order for customers to receive it is 72 working hours, Monday through Friday, from the next day the order is received and processed.
Please note that orders can be delivered before this time, or after, taking into account holidays, actions or specific promotions.
The delivery time is 2 to 3 business days, from Monday to Friday, once your order is processed and processed by our system.
These delivery times may vary from 10 or 15 days due to the availability of shipping companies, holidays, special promotions or specific actions.
In any case, orders are sent no later than thirty (30) days after the validation of an order by a user of the website.
Orders are delivered in mainland Spain, Balearic Islands and Canary Islands
The products ordered by the customer will be delivered to the address indicated on the order form. The buyer undertakes to provide the exact address of his permanent address, when ordering the products.
If a delivery is delayed, the buyer must inform by writing to firstname.lastname@example.org. The schedule is from Monday to Friday, from 9 a.m. to 5 p.m.
We will contact our carrier to initiate an investigation.
Investigations may take some time, but our goal is to resolve all delivery issues within 2 weeks from the day of the claim.
Upon receiving the ordered products, the customer must verify that the products are the agreed ones. Any anomaly in the delivery (missing products, breakages, damaged package, etc.) must be indicated to the customer service department by writing to email@example.com, the opening hours are Monday through Friday, from 9 am to 5 pm .
Order number or order will be required.
If the buyer is not satisfied with any point of the service, he / she reserves the right to refuse acceptance of delivery by not signing the receipt of your order, subsequently notifying the situation by writing to firstname.lastname@example.org.
We process orders from Monday to Friday in the order in which they are received.
If you have any questions about your order, you can write to email@example.com,
We process mails from Monday to Friday, from 9 a.m. to 5 p.m.
Change shipped orders
If you need to change an order that you have already requested, please contact us: by writing us at firstname.lastname@example.org
Report a problem in the order
If your order is missing a product, contains a damaged item or has any other concerns, please contact the customer service by writing to email@example.com
To expedite the process, indicate the order number or invoice.
We will always make every effort to take your concerns into account in the most effective way possible.
Returns & Exchanges
If you buy any product that does not satisfy you, you can return it within 14 days after delivery, with the 100% money back guarantee.
To do this, refer to our revocation terms and follow the instructions.
If you need more information regarding the return of any product, do not hesitate to contact us by writing to firstname.lastname@example.org, we will be happy to help you in any way we can.